Creating a Continuous Learning Program
A school network in West Africa wanted to determine how to improve the effectiveness and streamline costs of their continued learning program. The program was meant to further develop the skills of employees and serve as a retention strategy. However, despite the non-profit spending over $19,000 over the past three years on the program, it had not proven to retain employees (over 30% of employees that took advantage of the program were no longer employed by the organization) and there was no structured system to observe whether employees had gained new skills.
Restructure the learning program to (1) streamline the cost structure and (2) create a systematized way to manage requests and track the performance of beneficiaries
1. Understand current employee's concerns, thoughts, and ideas for a stronger, more effective program
2. Synthesize those insights into a report
3. Prototype a program
4. Build and Iterate Program
Data Collection Process
For this project, I created three guiding questions:
1. What does an effective education allowance program mean to our staff?
2. How can we create an effective education allowance program that translates to increased performance at work?
3. How can we create an effective education allowance program that increases employee retention?
In the end, I interviewed 12 individuals from three levels of the organization: operational and technical, professional, and managerial positions.
Easy Access: The organization needed to establish a clear and easy approval process that could be followed by any employee, regardless of position and education level
A Better Life: To the staff, the education allowance was more than a stipend but was viewed as a gateway to a better life.
Defining a Path: Interviews revealed a deeper opportunity for the non-profit to make connections with staff and heighten retention, if they better understood where people were at and where they were going.
Stronger Monitoring: Staff welcomed monitoring mechanisms to ensure that allowances were being used appropriately
Defining Learning: Staff were less inclined to take online courses because of electricity shortages and lack of Wi-Fi at home